Shipping Policy

*All items on our website, are also available in our store. Making the quanity of all items on this site be uncertain. Items you wish to order, should be double checked on by contacting our store via e-mail or phone

**Some items are only available for in store pick-up

*** Currently Shipping is $10.00 Flat Rate to anywhere in the US.

MOST domestic (U.S.) orders are shipped within 5-10 business days of receipt. Most folks who choose Ground Shipping receive their packages anywhere from 5-10 business days from the time of placing their order. The variable in time is due to whether the package is being shipped during a weekend or holiday, which adds several days to the process. It also matters how far of a distance the package needs to travel to get to its destination. Some products are shipped directly from the manufacturer. If your order doesn't arrive complete, please wait a day or two before calling, as part of it may have been shipped from a separate location. Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will try to contact you. We will tell you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments. We will do everything we can to ensure that you receive your order as soon as possible. 

Signature Required on Most Orders

Most of our shipments contain valuable equipment or growing supplies. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has been prepared for shipment or has been shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that, if you are willing to assume the risks of delivering your order without a signature, you may authorize us to arrange for a delivery that does not require anyone to be at the delivery address. Contact Us for details and the applicable terms and conditions. 

Different billing and shipping address

Due to the heavy level of credit card fraud, and a concern for our customers' credit protection, it is our policy to verify all orders with different shipping and billing addresses prior to shipping. If you submit an order with a different billing and shipping address, please be advised that we must receive this authorization form from you prior to shipping. Please include a copy of the front and back of your Credit Card and photo ID with this signed form - (lighten it up to make it faxable). 

UPS - United Parcel Service

UPS picks up and delivers packages from Monday thru Friday, except for holidays. If you place an order on Friday afternoon, your order will not be processed until the following Monday. If you choose 2nd Day Air service, your order will arrive 2 business days after the order has been fulfilled. We will send you a tracking number as soon as your order has been shipped. If you'd like to track your package, you can log onto the UPS website at www.ups.com. UPS shipping costs are substantially higher when shipping to Alaska, Hawaii, and Puerto Rico. Whenever possible we will provide a lower cost postal service option. 

USPS The U.S. Postal Service

USPS picks up and delivers Monday thru Saturday, except for holidays. Due to post 9/11 security concerns, most USPS (USPS Priority Mail and Parcel Post) packages are taking anywhere from 6 to 12 extra days for delivery in some areas due to the increased security required at airports and Post Offices. If you elect to have your order shipped via USPS, please allow for this extra time. Items shipped via USPS Priority Mail cannot be tracked. If you need to be able to track your package, please choose UPS as your shipping method. For more information, you can log onto the USPS website at www.usps.com. Orders sent USPS to Hawaii, Alaska, and all US Territories are not available for Express Shipping (2nd Day or Next Day Air). 

Address Corrections

Additional charges may be applied if the delivery address you provide is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us. Don't forget those apartment, suite and unit numbers and your daytime telephone number. We cannot be responsible for problems your order may encounter due to inaccuracies in the information you provide. Please be precise in the Shopping Cart!.

Delivery Failures

Failure to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped. If a box is returned for reasons such as "Not Deliverable" in three attempts and so on, we can re-ship the item to you for an additional shipping charge. 

Shipping to Hawaii, Alaska, Puerto Rico & U.S. Territories

Orders shipped to Hawaii, Alaska, Puerto Rico and all US Territories are subject to shipping rates based on weight and destination. The price that shows up upon your checkout is only a quote. You will be emailed by customer service the next business day with a shipping rate for your approval prior to shipping. Orders sent USPS to Hawaii, Alaska, and all US Territories are not available for Express Shipping (2nd Day or Next Day Air).

UPS shipping costs are substantially higher when shipping to Alaska, Hawaii, and Puerto Rico. Whenever possible we will provide a lower cost postal service option. If parts of your order are backordered, we will hold the order until we are able to fill all of it at once. Not all delivery options are available in all areas. Please contact our office by phone or email if you need us to make special shipping arrangements. We have several options to accommodate shipping to these areas. When ordering an item that is normally shipped directly from the manufacturer, and we offer you a USPS option, we will first need to transport the goods to our warehouse so that we can ship to you via mail. The reason for this is very few manufacturers use mail service to make shipments. Please allow 7-10 business days for transit to our warehouse. 

Returns from Hawaii, Alaska, Puerto Rico & U.S. Territories

As stated in our return policy, the customer will be charged a 15% restocking fee and is responsible for the cost of shipping any returned items back to our store in Long Beach, California. Items must arrive in brand new, saleable condition at our warehouse before and credit will be issued. Please consider getting insurance on the package -- if it arrives damaged or does not arrive at all, we will not issue credit. 

Our shipping policies and prices are subject to change without notice.